John Smyth works for a national company. He is a customer service representative. He gets up at six o'clock every day. He drives to work and begins his job at eight o'clock. He speaks to people on the telephone to help them with their banking problems. People phone the bank to ask questions about their bank accounts. He doesn't give information about accounts until people answer a few questions. John doesn´t ask about their job. He asks callers their birth date, the last four digits of their social security number and their address. If a person gives incorrect information, John asks him to call back with the correct information. He is polite and friendly with everyone. He has lunch in a park next to his office. He returns home at five o'clock in the evening. After work, he goes to the gym to work out. He has dinner at seven o'clock. John likes watching TV after dinner. He goes to bed at eleven o'clock at night.
Comprehension Quiz:
1. Where does John work?
2. When does he get up?
3. How does he get to work?
4. What does he do during the day?
5. What does he do to check information?
6. Which question doesn´t he ask?
7. What does he do if the information is incorrect?
8. How does John relate with customers on the job?
9. Where does he eat lunch?
10. What does he do in the evening?
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